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<title>供电行业2012年向社会公开承诺</title>

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<p class=MsoNormal align=center style='text-align:center;line-height:25.0pt;
vertical-align:baseline'><b><span style='font-size:16.0pt;font-family:华文中宋'>供电行业（市区供电公司）<span lang=EN-US>2012</span>年向社会公开承诺</span></b></p>

<p class=MsoNormal style='line-height:25.0pt;vertical-align:baseline'><b><span
lang=EN-US style='font-size:14.0pt'>&nbsp;</span></b></p>

<p class=MsoNormal style='text-indent:32.15pt;line-height:25.0pt;vertical-align:
baseline'><span style='font-size:14.0pt;font-family:仿宋_GB2312'>为更好地接受社会各界的监督，落实我区</span><span
lang=EN-US style='font-size:14.0pt'>“</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>三高两少</span><span lang=EN-US style='font-size:14.0pt'>”</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>目标，进一步加强电力行业政风行风建设，切实提高工作效率和提升服务水平，电力行业郑重承诺如下：</span></p>

<p class=MsoNormal style='text-indent:32.15pt;line-height:25.0pt;vertical-align:
baseline'><span lang=EN-US style='font-size:14.0pt'>1</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>、城市地区：供电可靠率不低于</span><span
lang=EN-US style='font-size:14.0pt'>99.90%</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>，居民客户端电压合格率</span><span lang=EN-US style='font-size:
14.0pt'>96%</span><span style='font-size:14.0pt;font-family:仿宋_GB2312'>；农村地区：供电可靠率和居民客户端电压合格率，经国家电网公司核定后，由各省（自治区、直辖市）电力公司公布承诺指标。</span></p>

<p class=MsoNormal style='text-indent:32.15pt;line-height:25.0pt;vertical-align:
baseline'><span lang=EN-US style='font-size:14.0pt'>2</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>、提供</span><span lang=EN-US
style='font-size:14.0pt'>24</span><span style='font-size:14.0pt;font-family:
仿宋_GB2312'>小时电力故障报修服务，供电抢修人员到达现场的时间一般不超过：城区范围</span><span lang=EN-US
style='font-size:14.0pt'>45</span><span style='font-size:14.0pt;font-family:
仿宋_GB2312'>分钟；农村地区</span><span lang=EN-US style='font-size:14.0pt'>90</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>分钟；特殊边远地区</span><span
lang=EN-US style='font-size:14.0pt'>2</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>小时。</span></p>

<p class=MsoNormal style='text-indent:32.15pt;line-height:25.0pt;vertical-align:
baseline'><span lang=EN-US style='font-size:14.0pt'>3</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>、供电设施计划检修停电，提前</span><span
lang=EN-US style='font-size:14.0pt'>7</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>天向社会公告。对欠电费客户依法采取停电措施，提前</span><span lang=EN-US
style='font-size:14.0pt'>7</span><span style='font-size:14.0pt;font-family:
仿宋_GB2312'>天送达停电通知书，费用结清后</span><span lang=EN-US style='font-size:14.0pt'>24</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>小时内恢复供电。</span></p>

<p class=MsoNormal style='text-indent:32.15pt;line-height:25.0pt;vertical-align:
baseline'><span lang=EN-US style='font-size:14.0pt'>4</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>、严格执行价格主管部门制定的电价和收费政策，及时在供电营业场所和网站公开电价、收费标准和服务程序。</span></p>

<p class=MsoNormal style='text-indent:32.15pt;line-height:25.0pt;vertical-align:
baseline'><span lang=EN-US style='font-size:14.0pt'>5</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>、供电方案答复期限：居民客户不超过</span><span
lang=EN-US style='font-size:14.0pt'>3</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>个工作日，低压电力客户不超过</span><span lang=EN-US style='font-size:
14.0pt'>7</span><span style='font-size:14.0pt;font-family:仿宋_GB2312'>个工作日，高压单电源客户不超过</span><span
lang=EN-US style='font-size:14.0pt'>15</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>个工作日，高压双电源客户不超过</span><span lang=EN-US style='font-size:
14.0pt'>30</span><span style='font-size:14.0pt;font-family:仿宋_GB2312'>个工作日。</span></p>

<p class=MsoNormal style='text-indent:32.15pt;line-height:25.0pt;vertical-align:
baseline'><span lang=EN-US style='font-size:14.0pt'>6</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>、装表接电期限：受电工程检验合格并办结相关手续后，居民客户</span><span
lang=EN-US style='font-size:14.0pt'>3</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>个工作日内送电，非居民客户</span><span lang=EN-US style='font-size:
14.0pt'>5</span><span style='font-size:14.0pt;font-family:仿宋_GB2312'>个工作日内送电。</span></p>

<p class=MsoNormal style='text-indent:32.15pt;line-height:25.0pt;vertical-align:
baseline'><span lang=EN-US style='font-size:14.0pt'>7</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>、受理客户计费电能表校验申请后，</span><span
lang=EN-US style='font-size:14.0pt'>5</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>个工作日内出具检测结果。客户提出抄表数据异常后，</span><span lang=EN-US
style='font-size:14.0pt'>7</span><span style='font-size:14.0pt;font-family:
仿宋_GB2312'>个工作日内核实并答复。</span></p>

<p class=MsoNormal style='text-indent:32.15pt;line-height:25.0pt;vertical-align:
baseline'><span lang=EN-US style='font-size:14.0pt'>8</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>、当电力供应不足</span><span lang=EN-US
style='font-size:14.0pt'>,</span><span style='font-size:14.0pt;font-family:
仿宋_GB2312'>不能保证连续供电时</span><span lang=EN-US style='font-size:14.0pt'>,</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>严格按照政府批准的有序用电方案实施错避峰、停限电。</span></p>

<p class=MsoNormal style='text-indent:32.15pt;line-height:25.0pt;vertical-align:
baseline'><span lang=EN-US style='font-size:14.0pt'>9</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>、供电服务热线</span><span lang=EN-US
style='font-size:14.0pt'>“95598”24</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>小时受理业务咨询、信息查询、服务投诉和电力故障报修。</span></p>

<p class=MsoNormal style='text-indent:32.15pt;line-height:25.0pt;vertical-align:
baseline'><span lang=EN-US style='font-size:14.0pt'>10</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>、受理客户投诉后，</span><span
lang=EN-US style='font-size:14.0pt'>1</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>个工作日内联系客户，</span><span lang=EN-US style='font-size:14.0pt'>7</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>个工作日内答复处理意见。</span></p>

<p class=MsoNormal style='text-indent:32.15pt;line-height:25.0pt;vertical-align:
baseline'><span style='font-size:14.0pt;font-family:仿宋_GB2312'>以上承诺欢迎社会各界进行监督。</span></p>

<p class=MsoNormal style='text-indent:32.15pt;line-height:25.0pt;vertical-align:
baseline'><span style='font-size:14.0pt;font-family:仿宋_GB2312'>服务电话：</span><span
lang=EN-US style='font-size:14.0pt'>95598</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>（</span><span lang=EN-US style='font-size:14.0pt'>24</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>小时）</span></p>

<p class=MsoNormal style='text-indent:32.15pt;line-height:25.0pt;vertical-align:
baseline'><span style='font-size:14.0pt;font-family:仿宋_GB2312'>监督电话：</span><span
lang=EN-US style='font-size:14.0pt'>28925800</span></p>

<p class=MsoNormal style='text-indent:32.15pt;line-height:25.0pt;vertical-align:
baseline'><span style='font-size:14.0pt;font-family:仿宋_GB2312'>网</span><span
lang=EN-US style='font-size:14.0pt'>&nbsp; </span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>址：</span><span lang=EN-US style='font-size:14.0pt'>http://95598.sh.sgcc.com.cn</span></p>

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